Problems downloading the files/ Not received download links

Please make sure your Internet connection is fast and stable. If your connection is slower, try re-downloading during off-peak times, one item at the time and please ensure you are not streaming movies while downloading as this will slow your connection down. We recommend using Google Chrome or Mozilla Firefox browsers on both Mac or PC to download your files.  If you are still unable to download the product or you've used your download attempts and require more, please contact our support team.

Please DO NOT use any download managers - it will not work. Only download directly within your browser.

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